(To view the article in full-screen, click HERE)

The SCI bot logs into your Seller Central Account and will automatically click on the “Request a Review” button for orders you specify by setting certain filters in this module.

How to Enable the Reviews Requester:

Please Note: If your SCI connection has not been set up, please follow the instructions on our Set up the SCI article.

  1. Click on "+ Create New Review Bot".

  2. Select the Seller Account.

  3. Add a title to the Review Bot.

  4. Establish Repeated Buyers settings.

  5. Exclude refunded orders. Enable or disable it if you want to include, or not, refunded orders.

  6. Feedback Limitation. When enabled, this option will only include orders that have left feedback.

  7. Establish the Delay period from 1 - 30 days. The requester will wait that number of days after the delivery date before a review is requested.

  8. Products: The bot can be limited to certain ASINS, or leaving this empty selects all ASINS.

  9. Click on "Continue" to save your settings.

Please Note: The bot does the review requests in batches, so it can take around an hour before it starts processing your orders.

Review Requester-Edit Review Bot

At the top of this module, there is the Reviews Requests graph for all bots, depending on the accounts that are enabled at the top in the seller accounts selector.

Below, there are the detailed columns per reviews bot:

  • Review Bot Name

  • Seller Account

  • Reviews Requested: the total number of reviews requested.

  • Products Included: Number of ASINs for which reviews are being requested.

Please Note: If you click on the three dots menu you can send an email directly to the customer.

  • Status

  • Reviews: the total number of reviews for the selected ASINs.

  • Reviews change: this indicates how much the total number of reviews has changed over the last 30 days (30 days must pass to see these numbers)

Each Review Bot has its own menu, with which you can:

  • Enable/Pause the Review Bot.

  • Edit the Review Bot settings.

  • Delete the bot.

Review Requester-Review Bot Menu

When clicking on the reviews requested you'll be able to see each of the requests and their dates, you can search a specific one by Order ID using the search bar at the top.

How to use Review Requester SOP - Search by Order ID

What happens if the Reviews are not being Requested?

In case you notice that your Review Requester is not working as normal, check your Seller Accounts, and you will find that the SCI presents an issue.

Review Requester-Seller Accounts

This new issue is related to the Review Requester module. It has a quick fix; please click on the red Issue word, and you will see the description of this issue.
To fix it:

  1. Go to your Amazon Seller Central.

  2. Look for our user under the Permissions section.

  3. Look for the "Settings" permissions section.

  4. Enable View & edit > Messaging access.

Review Requester-Settings

5. Return to Elite Seller.
6. Click on the blue button "I have solved this issue", and the SCI will change to Active.

Review Requester-Issue Solved

Permissions

The Review Requester module can be shared with other users. To manage their permissions:

  1. Click on the 3 dots next to the module name "Review Requester".

  2. Click on "Permissions".

  3. Click on "Share Access".

  4. Write the name or email of the user you wish to give permissions to

  5. Enable or disable the actions this user will be able to perform for your seller account(s).

  6. Click on "Share Access".

Did this answer your question?